A pair of utility problems kept students from showering or checking their e-mail upon returning to their SU residence halls after Winter Break.

A majority of residents in both Dellplain and Flint residence halls experienced difficulties trying to connect to ResNet during the weekend, said Deborah Nosky, the manager of information technologies communications for Computing and Media Services.

CMS officials worked on the network over break, and the problems were caused by glitches leftover from their work, Nosky said. Students made more than 100 calls to the CMS help line, which alerted CMS officials to the problem.

‘We were thrilled that people called in,’ Nosky said. CMS officials were able to clear most of the network-related problems by Monday morning.

All Dellplain residents lost their ResNet Sunday afternoon when a student plugged in a wireless Internet router, Nosky said. As soon as CMS employees located and unplugged the router, students were able to restore Internet by restarting their computers, she added.

Residents on the 100 block of Winding Ridge Road also experienced Internet problems due to a broken cable line, according to the CMS website. The problems persisted through 11 p.m. Monday.

In addition to the Internet outages, students experienced problems with other campus utilities over the weekend. A water main broke underneath Comstock Avenue near Booth Residence Hall, causing the hall to loose water pressure, said Bill Longcore, an assistant director of the Office of Residence Life.

Bob Fiato, a senior public relations and political science major and the mentor resident adviser in Booth, noticed a change in the water pressure at about 10 a.m.

‘By about 11, water was totally gone,’ he said.

Fiato and other resident advisers responded by putting posters and signs up, notifying their residents of the outage. Water was fully restored between 9 p.m. and 10 p.m., Fiato said.

‘Some of these pipes are over 100 years old,’ Longcore said. ‘It’s a typical occurrence with this cold weather.’

Booth was the only university building affected by the pipeline break.

Published on January 12, 2004 at 12:00 pm